SHIPPING & RETURNS

AUSTRALIA

For all orders under $75 a $5 standard shipping fee will apply, or upgrade to express for $8.

Orders over $75 will receive free standard shipping or upgrade to express for $8.

Free express shipping is offered on all orders over $150.

 

Once your items have been sent, you will be emailed your Australia Post Tracking number.

 

Expect to receive your item in 1 - 5 business days once posted. This is a guideline & we cannot be held accountable for delays due to the delivery service.

 

 

We offer free standard registered shipping via Australia Post International for orders over $120.

For all orders under $120 a $15 standard shipping fee will apply.

Upgrade to express international shipping for $30.

Expect to receive your order within 7 - 14 business days once posted.

This is a guideline & we cannot be held accountable for delays due to the delivery service.

 

Once your items have been sent, you will be emailed your Australia Post Tracking number.

When your order reaches the destination country & clears customs, it will be passed on to your local postage provider. You may be able to track your order using the tracking number supplied on the website of your local postal service, approximately 3-5 days after your tracking number is supplied as well as via  Australia Post Tracking.

 

SAINT VALENTINE is not responsible for any additional charges associated with international customs & taxes.

 

  

  

 

Due to the precious nature of items, packages can sometimes require signature on delivery, so when possible list an address where someone accountable will be present to sign.

 

Should you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox & arrange with your local postal service for redelivery or collection.

 

If you do not arrange for redelivery or collection promptly, the parcel may be returned & you will be required to pay for the re-shipment of your item/s.

 

Once your tracking number has been supplied, your item has been dispatched & the shipping address cannot be changed.

 

 

Exchanges or refunds are offered for unworn items in original packaging within 30 days of receipt of your package.

Earrings cannot be returned due to health & safety regulations. 

  

  

Please email hello@saintvalentinejewellery.com to initiate your free return within Australia.

  

SAINT VALENTINE obtains the right to deny returns in the following cases:

 

Return is requested outside of a 30 day period of item's receipt, item is returned without authorisation, item is not received at the nominated address, item is received without all original packaging, item has been worn, item is damaged or unsellable in any way upon receipt.

 

Should a returned item be rejected for above reasons, you will be contacted via email detailing the reason/s for denial. The original item will be returned with reshipment costs being the responsibility of the customer.

Sale items or items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items cannot be returned for a refund.

 

Please email us at hello@saintvalentinejewellery.com for any further questions.