Refund policy

FAQ Shipping Wear and care Size Guide Returns, Refunds & Warranty Recycling Program Contact

Eligibility

Items must be unworn, in original condition and returned in their original packaging. Return requests must be initiated within 30 days of receiving your order.

The following items cannot be returned under any circumstances:

  • Earrings (for health and safety reasons)

  • Personalised or engraved pieces, once production has commenced

  • Perfume and hair accessories

  • Items listed as 'final sale' in the product description

Items purchased during a sale or promotional period are eligible for an exchange (where possible) or store credit only - refunds are not available on these purchases.

Returns

Domestic Returns - Australia & New Zealand

We offer free returns on full-priced items within Australia and New Zealand. Returned items must be unworn and in their original packaging. Please email hello@saintvalentinejewellery.com to initiate your return, and we will provide a prepaid return label.

 

International Returns

All international return shipping costs and responsibilities fall to the customer. We recommend using a tracked service with transit cover. We do not take responsibility for parcels lost or damaged in transit on return to us, and we are unable to refund international duties and taxes incurred on returned orders.

 

How to Start a Return

  1. Contact us - Email hello@saintvalentinejewellery.com with your order number, photos (if the item is damaged) and details of the item(s) you wish to return.

  2. Receive your return label - For returns within Australia & New Zealand, we will email you a free prepaid return label. For international returns, please arrange and pay for your own return shipping.

  3. Package your return - Ensure items are unworn and in their original packaging, and include the return form provided.

  4. Ship your return - Attach the return label (domestic) or your chosen courier’s label (international) to the package.

  5. Processing - Once we receive and assess your return, we will process your refund, exchange or store credit as applicable, provided all return conditions are met.


Refunds

Refunds are processed to the original payment method only. If the original payment method is no longer available, store credit will be issued in its place.


Faulty Items

Please see our Warranty section below. Faults must be reported within 2 days of receipt, with your order number and a clear image of the fault.

 

Warranty

All Saint Valentine jewellery purchased through our online store or retail boutiques is covered by a warranty from the date of purchase, covering manufacturing faults and material defects that arise during normal use.

  • Standard pieces: 6 month warranty

  • Solid gold pieces: 12 month warranty

Saint Valentine pieces are delicate and should be handled with care. Please follow the care instructions provided on the product page and included with your purchase.

What’s Covered

Our warranty covers manufacturing faults and defects in materials. Where a fault is confirmed, Saint Valentine will assess the item and, where appropriate, repair or replace it.

What’s Not Covered

The warranty does not cover normal wear and tear, or damage resulting from accidental damage, misuse or improper care. This includes:

  • Loss or theft of jewellery

  • Accidental breakage, including chain breakage, kinking or stretching

  • Dents, scratches, marks or misshapen pieces, unless noted at the time of receipt

  • Discolouration, tarnishing or fading of plating (applicable to plated pieces)

  • Damage caused by improper storage or care

Normal wear and tear is not considered a manufacturing fault or defect.

Any resizing, repairs or alterations carried out by an external jeweller will void the warranty.

If your chain breaks, or your piece develops a fault outside the scope of this warranty, we’re often able to repair it for a fee. Please reach out and we’ll let you know if repair is possible.

Stone Settings

Our warranty covers the replacement of a piece where an embedded stone becomes dislodged due to a manufacturing or setting fault, for the life of the piece. This does not cover the loss of an entire charm or other component.

If the original piece has been discontinued and cannot be replaced, Saint Valentine may offer store credit to the value of the original purchase, where applicable.

Proof of Purchase

Proof of purchase is required for all warranty claims.

How to Make a Warranty Claim

Please contact our Customer Care team at hello@saintvalentinejewellery.com with your order number and details of the issue, or if you require any further information. Our customer care team will then be in contact with next steps and may require you to return your piece for assessment.

  • If the item is assessed and deemed faulty by our studio team and found to be repairable, it will be expertly restored and returned.

  • If repair is not possible, the piece will be replaced.

  • Only if a replacement is unavailable will store credit be issued.

  • If the item is not deemed faulty, it will be returned with postage costs to be covered by the customer.

Any repairs requested after the warranty period has expired may require a repair fee, and return postage costs to the customer.