All silver items are 925 Sterling Silver unless stated on the product's description.

All our jewellery is nickel and lead free, hypoallergenic and suitable for sensitive skin if you are not allergic to the product’s listed materials.

Almost all our gold pieces are made from 925 sterling silver with 2 microns of 18k yellow gold plating, also known as ‘gold vermeil’. This plating is about 4 times thicker than other plated jewellery.

Some of our chains have a stainless steel base with gold plating, made for extra durability of plating with everyday wear.

All our jewellery is nickel and lead free, hypoallergenic and suitable for sensitive skin if you are not allergic to the product’s listed materials.

Gold items are plated with 2 microns of 18k yellow gold, up to 4 times thicker than most other plated jewellery, to last as long as possible.

To maintain longevity of your plating, we recommend you take precaution by avoiding exposure to perfume, chemicals, hairspray, chlorine, salt water & lotions.

Store your items separately in the pouch or box supplied.

Yes! All of our jewellery is nickel and lead free, hypoallergenic and suitable for sensitive skin if you are not allergic to the product’s listed materials. 

Please email us if you have specific product material enquiries.

Saint Valentine currently has two beautiful boutiques located in Bondi and Manly in Sydney, NSW, as well as a number of other stockists around Australia. 

Please find our list of stockists here.

If you would like to make your chain styles longer we would suggest purchasing our Chain Extender which allows you to increase the length of your Necklaces or Bracelets by 5cm.

To assist with finding the perfect ring size, you can view and download our complete ring size guide here.

If you would like to make your chain styles longer, we would suggest purchasing our Chain Extender available in both gold and silver.

This allows you to increase the length of your necklaces or bracelets by up to 5cm.

We recommend removing all jewellery before swimming, showering or bathing, especially in salt water. Even though our plating is made to be very thick and durable, this will ensure that your plating lasts for as long as possible with minimal to no tarnishing. 

We recommend regular polishing of your pieces using a dry microfibre polishing cloth or one of our specialised jewellery polishing cloths and storing in original packaging in a cool dry place.

We recommend removing all jewellery before exercising as sweat can impact and damage the plating of your pieces, even though our plating is made to be very thick and durable. 

As some pieces are fine and delicate in design, we recommend removing before vigorous activity to avoid damage such as chain breakage.

We recommend regularly polishing your pieces using a dry microfibre polishing cloth or one of our specialised jewellery polishing cloths and storing in original packaging in a cool dry place.

Always store your jewellery in a cool dry place away from any heat, humidity or moisture. We also recommend storing pieces separately when transporting or traveling to avoid tangling or scratching, such as in original packaging.

All of our jewellery has a warranty period of 3 months from purchase date. If you would like more information regarding our warranty please visit our warranty page or contact our customer care team at hello@saintvalentinejewellery.com

We are pleased to offer FREE express shipping worldwide on orders over $120.

For domestic orders under $120 a $9 flat rate shipping fee applies.

We are pleased to offer FREE express shipping worldwide on orders over $120.

For domestic orders under $120 a $29 flat rate shipping fee applies.

Yes, we ship worldwide from Sydney, Australia. International orders receive free express shipping over $120. Otherwise a $29 flat rate fee applies.

At this time we cannot ship to the following Countries:Afghanistan, Anguilla, Ascension Island, Barbados, Belarus, British Virgin Islands, Cayman Islands, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Falkland Islands, Gambia, Guyana, Honduras, Jamaica, Libya, Malawi, Maldives, Mongolia, Morocco, Namibia, Nepal, Nicaragua, Niue, Oman, Palestinian Territories, Pitcairn Islands, Russia, Senegal, Sierra Leone, Somalia, St. Pierre & Miquelon, St. Vincent & Grenadines, Tokelau, Tristan da Cunha, Tunisia, Uruguay, Wallis & Futuna, Yemen

It depends where you are located. Most orders are shipped same or next business day & will take 1-3 days within Australia.

International orders will take 5-20 days depending on your location.

For more detail refer to our Shipping & Returns page.

Yes, you can pick up your order from our Bondi or Manly Boutique.

Select 'Click & Collect' under shipping options at checkout and select the store you wish to collect from.

Please wait for a confirmation email from the store to let you know your order is packed and ready for collection.

Once your parcel has been dispatched you will receive a confirmation email containing your tracking number. For the most detailed and up to date information we recommend tracking your parcel directly through the Australia Post website by entering your tracking number here.

If you are located internationally, you may be able to track your parcel using the same tracking number on the website of your local postage service (eg. USPS orders shipped to the United States).

Please check the tracking provided via email. You can then email us to investigate or open an investigation yourself with Australia Post.

We kindly advise that after the item departs from our warehouse, Australia Post becomes the sole provider of any updates regarding the item's location.

Orders are usually ready for collection within 2-4 hours. However, please allow up to 2 business days during promotional periods.

Yes, please wait for a notification to confirm your order is ready for collection before coming to pick up from the boutique. This is not the order confirmation, you will receive another ‘Ready for Collection’ notification after this. Please provide this email to store staff upon collection to locate your order.

If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Saint Valentine Jewellery can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email was presented.

Yes, we can offer exchange, 110% store credit or a refund on unworn items in original packaging within 30 days of receipt of your package.

Earrings cannot be returned due to health & safety regulations. 

Please email hello@saintvalentinejewellery.com to initiate your free return within Australia.

Sale items or items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items cannot be returned for a refund.

Please email us at hello@saintvalentinejewellery.com for any further questions.

Yes - if the item is unworn and not earrings or perfume, and you have the name and email or the order number, then we can process an exchange or store credit. Please email us at hello@saintvalentinejewellery.com to initiate the return.

Yes! Please subscribe to our newsletter for 15% off your first order and to be the first to know about new arrivals, sales and exclusive content.

To redeem your discount code, please enter the code at checkout in the gift/ discount code section. Once you hit the ‘apply’ button, the value of the promotion will be applied to your order. If you would like more information or to chat to one of our friendly team members, please email hello@saintvalentinejewellery.com

If the promotional code has not been applied to your order, you may reach out to our customer service team at hello@saintvalentinejewellery.com and they will be able to assist you.

Only one promotional code may be used per transaction and used only once per customer, unless otherwise specified.

To join the loyalty program, you must register for a Saint Valentine account. To create an account, select the Account option in the top right section of the website and register your details. Please ensure you are signed in to earn points for every purchase.

You can earn points by creating a SV VIP account, making purchases, signing up to the newsletter, following us on socials, referring a friend and leaving a review for products purchased.

As a silver tier customer, you will earn 1 point per $1 spent. As the account status changes, this will increase to 2 points per $1 spent as a gold tier customer, and 3 points per $1 spent as a VIP tier customer.