FAQ

All silver items are 925 Sterling Silver unless stated on the product's description.

All our jewellery is nickel and lead free, hypoallergenic and suitable for sensitive skin if you are not allergic to the product’s listed materials.

Almost all our gold pieces are made from 925 sterling silver with 2 microns of 18k yellow gold plating, also known as ‘gold vermeil’. This plating is about 4 times thicker than other plated jewellery.

Some of our chains have a stainless steel base with gold plating, made for extra durability of plating with everyday wear.

All our jewellery is nickel and lead free, hypoallergenic and suitable for sensitive skin if you are not allergic to the product’s listed materials.

Gold items are plated with 2 microns of 18k yellow gold, up to 4 times thicker than most other plated jewellery, to last as long as possible.

To maintain longevity of your plating, we recommend you take precaution by avoiding exposure to perfume, chemicals, hairspray, chlorine, salt water & lotions.

Store your items separately in the pouch or box supplied.

Yes! All of our jewellery is nickel and lead free, hypoallergenic and suitable for sensitive skin if you are not allergic to the product’s listed materials. 

Please email us if you have specific product material enquiries.

Saint Valentine currently has two beautiful boutiques located in Bondi and Manly in Sydney, NSW, as well as a number of other stockists around Australia. 

Please find our list of stockists here.

If you would like to make your chain styles longer we would suggest purchasing our Chain Extender which allows you to increase the length of your Necklaces or Bracelets by 5cm.

Currently we offer engraving on our Heart Connection Signet Rings. Bespoke pieces are handcrafted to order, therefore orders cannot be cancelled, refunded or exchanged once placed. For this reason, please make your selection carefully and contact us with any questions or if you need further information prior to purchase hello@saintvalentinejewellery.com

To assist with finding the perfect ring size, you can view and download our complete ring size guidehere. We also offer afree reusable ring sizerwhich allows you to easily find your perfect fitting ring.

If you would like to make your chain styles longer, we would suggest purchasing our Chain Extender available in both gold and silver.

This allows you to increase the length of your necklaces or bracelets by up to 5cm.

We do not currently offer custom sizing of our jewellery pieces. However, if you would like more information on sizing or to chat to one of our friendly team members, please email hello@saintvalentinejewellery.com

We recommend removing all jewellery before swimming, showering or bathing, especially in salt water. Even though our plating is made to be very thick and durable, this will ensure that your plating lasts for as long as possible with minimal to no tarnishing. 

We recommend regular polishing of your pieces using a dry microfibre polishing cloth or one of our specialised jewellery polishing cloths and storing in original packaging in a cool dry place.

We recommend removing all jewellery before exercising as sweat can impact and damage the plating of your pieces, even though our plating is made to be very thick and durable. 

As some pieces are fine and delicate in design, we recommend removing before vigorous activity to avoid damage such as chain breakage.

We recommend regularly polishing your pieces using a dry microfibre polishing cloth or one of our specialised jewellery polishing cloths and storing in original packaging in a cool dry place.

Always store your jewellery in a cool dry place away from any heat, humidity or moisture. We also recommend storing pieces separately when transporting or traveling to avoid tangling or scratching, such as in original packaging.

All of our jewellery has a warranty period of 3 months from purchase date. If you would like more information regarding our warranty please visit our warranty page or contact our customer care team at hello@saintvalentinejewellery.com

Yes, depending on the type of breakage and wear of the jewellery, we can often repair items within the warranty period. In the case that an item is faulty we may be in the position to provide a replacement. Please note however, repairs and replacements outside of the warranty period may incur a fee.

We are pleased to offer FREE express shipping worldwide on orders over $120.

For domestic orders under $120 a $9 flat rate shipping fee applies.

We are pleased to offer FREE express shipping worldwide on orders over $120.

For domestic orders under $120 a $29 flat rate shipping fee applies.

Yes, we ship worldwide from Sydney, Australia. International orders receive free express shipping over $120. Otherwise a $29 flat rate fee applies.

At this time we cannot ship to the following Countries:Afghanistan, Anguilla, Ascension Island, Barbados, Belarus, British Virgin Islands, Cayman Islands, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Falkland Islands, Gambia, Guyana, Honduras, Jamaica, Libya, Malawi, Maldives, Mongolia, Morocco, Namibia, Nepal, Nicaragua, Niue, Oman, Palestinian Territories, Pitcairn Islands, Russia, Senegal, Sierra Leone, Somalia, St. Pierre & Miquelon, St. Vincent & Grenadines, Tokelau, Tristan da Cunha, Tunisia, Uruguay, Wallis & Futuna, Yemen

It depends where you are located. Most orders are shipped same or next business day & will take 1-3 days within Australia.

International orders will take 5-20 days depending on your location.

Delivery timeframes are estimates only. Please note, there may be delays in preparing orders during major sale events.

For more detail refer to our Shipping & Returns page.

Yes, you can pick up your order from our flagship Manly Boutique.

Select 'Click & Collect' under shipping options at checkout and select the store you wish to collect from.

Please wait for a confirmation email from the store to let you know your order is packed and ready for collection.

Once your parcel has been dispatched you will receive a confirmation email containing your tracking number. For the most detailed and up to date information we recommend tracking your parcel directly through the Australia Post website by entering your tracking number here.

If you are located internationally, you may be able to track your parcel using the same tracking number on the website of your local postage service (eg. USPS orders shipped to the United States).

Please check the tracking provided via email. You can then email us to investigate or open an investigation yourself with Australia Post.

We kindly advise that after the item departs from our warehouse, Australia Post becomes the sole provider of any updates regarding the item's location.

Yes we do! To add gift wrapping to your order, simply add it to your cart upon checkout. Please purchase gift wrapping for each product you would like gift wrapped.

You will then receive your order in a signature Saint Valentine gift box with ribbon, a card with your specified gift message if supplied and wrapped in our branded tissue paper.

You can apply our beautiful gift wrapping on the product page or using the '+ Gift Wrapping' button within the cart page.

Your order will arrive beautifully presented in a Saint Valentine gift box, handwritten greeting card, ribbon and branded tissue paper.

Between 6-19 December, orders over $120 can redeem one free gift wrapping. Eligible orders can apply the free gift wrapping option at cart checkout. Every additional gift wrapping is $8 per item.

Orders are usually ready for collection within 2-4 hours. However, please allow up to 2 business days during promotional periods.

Yes, please wait for a notification to confirm your order is ready for collection before coming to pick up from the boutique. This is not the order confirmation, you will receive another ‘Ready for Collection’ notification after this. Please provide this email to store staff upon collection to locate your order.

If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Saint Valentine Jewellery can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email was presented.

Click and Collect is available from our flagship Manly boutique.

Unfortunately, the destination cannot be changed once the order has been placed. If you have selected the incorrect boutique, please email hello@saintvalentinejewellery.com to cancel your order.

Yes, we can offer exchange, 110% store credit or a refund on unworn items in original packaging within 30 days of receipt of your package.

Earrings cannot be returned due to health & safety regulations. 
Bespoke pieces, such as engraved rings, cannot be refunded or exchanged. Perfume and hair accessories also cannot be returned.

Please email hello@saintvalentinejewellery.com to initiate your free return within Australia.

Sale items or items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items cannot be returned for a refund.

Please email us at hello@saintvalentinejewellery.com for any further questions.

Yes - if the item is unworn and not earrings or perfume, and you have the name and email or the order number, then we can process an exchange or store credit. Please email us at hello@saintvalentinejewellery.com to initiate the return.

Saint Valentine offers free returns on all orders within Australia and New Zealand within 30 days of receipt. Please see further details regarding eligibility of returns here. 

International return shipping costs must be covered by the customer. We recommend returning your order with a tracking number so that you are able to monitor your parcel's shipping as we cannot be accountable for returns that are not received.

Yes! Please subscribe to our newsletter for 15% off your first order and to be the first to know about new arrivals, sales and exclusive content.

To redeem your discount code, please enter the code at checkout in the gift/ discount code section. Once you hit the ‘apply’ button, the value of the promotion will be applied to your order. If you would like more information or to chat to one of our friendly team members, please email hello@saintvalentinejewellery.com

If the promotional code has not been applied to your order, you may reach out to our customer service team at hello@saintvalentinejewellery.com and they will be able to assist you.

Only one promotional code may be used per transaction and used only once per customer, unless otherwise specified.

Yes! Please enter the gift card and discount code at checkout in the gift/ discount code section individually. Once you hit the ‘apply’ button, these values will be applied to your order. If you would like more information or to chat to one of our friendly team members, please email hello@saintvalentinejewellery.com