FAQ – By . G

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FAQ

SAINT VALENTINE is based in Sydney, Australia.
 
Established in 2016, SAINT VALENTINE (formerly know as By . G) is Australia's most adored up and coming jewellery label focussed on highest quality beautifully designed original pieces recognised for their refined beauty at a reasonable price point.

REFUNDS & RETURNS

Please see details on our Shipping & Returns page.

 

Earrings cannot be returned under any circumstances due to health & safety regulations. 

Refunds are only accepted in the unlikely case of a faulty item & exchanges are offered.

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TAXES & DUTIES

All taxes, customs fees & duties are the responsibility of the customer & vary between countries.

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WHOLESALE & PR

Please email hello@saintvalentinejewellery.com for all wholesale & PR enquiries.

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FAULTS

In the unlikely event you receive a faulty item, your item will be replaced or refunded if replacement is not possible. Please email hello@saintvalentinejewellery.com within 2 days of receiving your item with your order number, a clear image & description of the fault.

The item must be returned in original condition with all packaging & unworn.

If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange.

SAINT VALENTINE is not at fault if items appear differently on your screen, depending on resolution, scale, colour etc.

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PRE-ORDERS

Please email hello@saintvalentinejewellery.com for any questions relating to pre-orders.

Items which are on pre-order will have an estimated timeframe for delivery.

Although we will do everything possible to deliver within this time, this is not guaranteed. Delivery times are estimated & subject to change without notice. You will be notified via email should there be delays with your order.

Please make yourself fully aware of these conditions prior to pre-ordering an item.

If you have purchased an item that is currently available as well as an item for pre-order, we will not dispatch until all items are ready. If you would like to receive your available item sooner, please email hello@saintvalentinejewellery.com to be invoiced via Paypal for additional shipping costs.

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PRICE & SALE

Prices are applicable & set at the time of purchase & subject to change thereafter.

Sale items cannot be returned for refund or exchange, so please choose carefully.

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PRIVACY

Your privacy is held as highest priority & your information will not be shared with third parties.

Credit card details are processed via secure encryption & are not stored.

Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

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CONTACT

Anything else?

Please email us:

hello@saintvalentinejewellery.com

or write to us:

SAINT VALENTINE JEWELLERY
PO Box 25
Waverley NSW 2024
Australia


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