Prices, shipping costs & all other terms are recognised as agreed when committing to purchase.

SAINT VALENTINE reserves the right to amend any information without prior notice.

      

REFUNDS & RETURNS

Please see details on our Shipping & Returns page.

Earrings cannot be returned under any circumstances due to health & safety regulations. 

 
Sale items or items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items cannot be returned for a refund.

    

SHIPPING

Please see details on our Shipping & Returns page

      

TAXES & DUTIES

All taxes, customs fees & duties are the responsibility of the customer & vary between countries.

     

FAULTS

In the unlikely event you receive a faulty item, your item will be replaced or refunded if replacement is not possible. Please email hello@saintvalentinejewellery.com within 2 days of receiving your item with your order number, a clear image & description of the fault.

The item must be returned in original condition with all packaging & unworn.

If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange.

SAINT VALENTINE is not at fault if items appear differently on your screen, depending on resolution, scale, colour etc.

     

PRE-ORDERS

Please email hello@saintvalentinejewellery.com for any questions relating to pre-orders.

Items which are on pre-order will have an estimated timeframe for delivery.

Although we will do everything possible to deliver within this time, this is not guaranteed. Delivery times are estimated & subject to change without notice. You will be notified via email should there be delays with your order.

Please make yourself fully aware of these conditions prior to pre-ordering an item.

If you have purchased an item that is currently available as well as an item for pre-order, we will not dispatch until all items are ready. If you would like to receive your available item sooner, please email hello@saintvalentinejewellery.com for additional shipping costs.

      

CURRENCY

Prices for all products listed are in AUD (Australian dollar currency), GST inclusive.

     

PRICE & SALE

Prices are applicable & set at the time of purchase & subject to change thereafter.

Sale items cannot be returned for refund or exchange, so please choose carefully.

   

CLICK AND COLLECT 

Click and Collect is available from the Manly and Bondi stores. You can select pick up option at checkout. Click and Collect is a free service and there is no minimum order value to receive this service.

  

Most products online will be available to click and collect. To see if the product is available at a certain store, you can find the store product availability under Boutique Availability on each product page. This will tell you if a product is currently in-stock at that location.   

  

Orders are usually ready for collection within 4 hours - 2 business days depending on stock availability. Please wait for a notification confirming your order is ready to collect before coming into store. This is not the order confirmation, you will receive a ‘Ready for Collection’ notification after this.  

  

Click & Collect orders will be held at your selected store for 14 days. After this time our customer service team will be in touch to organise delivery or a refund.

  

When your click and collect order is ready you will receive an email and/or SMS.

If you haven’t received an order confirmation email, please check your ‘junk’ folder. If you still have not received a notification, please contact our customer service team at hello@saintvalentinejewellery.com.

  

If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Saint Valentine Jewellery can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email was presented.

  

Sometimes, some of the styles in your Click & Collect order may be out of stock at your selected store. A member of our customer service team will look for more stock and may be in contact to discuss your options. Depending on your preferences, we’ll either: Deliver the missing item/s to your address at no additional cost, if we can locate them; or refund the item/s ordered.

    

PRIVACY

Your privacy is held as highest priority & your information will not be shared with third parties.

Credit card details are processed via secure encryption & are not stored.

Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

    

SV LOYALTY PROGRAM TERMS AND CONDITIONS  

To qualify for points you must register for a Saint Valentine account. To create an account select the Account option in the top right section of the website.  

Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn your points for every purchase. Saint Valentine cannot add on points post purchase.  

Points are pending and are approved 30 days after purchase. Any points accrued from purchases that are later returned will be automatically removed from your account.  

Only one loyalty voucher can be used per order. 

 Points are redeemable online at saintvalentinejewellery.com or our Bondi and Manly stores, (please ensure you provide your email address to the sales representative to ensure points are accrued during the transaction).  

Each point is equal to AU$‌1 and cannot be exchanged for cash.  

Points cannot be used in conjunction with any other offer. 

Once you reach a redeemable number of points, a voucher will be available once logged in to your account on the loyalty page with a code to apply at checkout. The minimum point value to reach the spend threshold is 500 points.  

For any voucher options there are minimum spends applied. For a $5 voucher the minimum spend is $50. For $10 voucher the minimum spend is $50 and for a $15 voucher, the minimum spend is $75. The voucher code will not work if the minimum spend hasn't been reached. 

Purchases of gift cards, and purchases made using gift cards do not qualify for points. 

Delivery charges are not included when calculating your earned points. 

When redeeming points, the delivery fee will not be included in the discount given. 

Points are valid for 12 months, if you have not spent your accrued points in a 12 month period, your point balance will reset to 0.

 You cannot collect multiple points for performing the same action, such as, following us on Instagram. 

Saint Valentine may transfer, cancel, withdraw or alter points at any time, including these terms on any loyalty account, without notice.

 Saint Valentine launched our loyalty program in September 2022 and allocated every account who had placed an order in the previous 12 months at point of launch to their specific tier level. 

By signing up to the SV VIP loyalty program, you agree to receive emails relating specifically to the program. These emails are designed to include content relating to your rewards, your points balance and news relating to the points program. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal information, please refer to our Privacy Policy. 

      

CONTACT

hello@saintvalentinejewellery.com