Terms of service
Effective: July 2026
1. Overview
- We've written these Terms to be as plain and clear as possible. By using our website, you agree to them.
Saint Valentine Jewellery is an Australian jewellery brand that sells and ships globally. In these Terms, “we”, “us” and “our” refer to Saint Valentine Jewellery (ABN 86 645 025 832), a business registered in New South Wales, Australia. We operate this website and online store, including all related content, features, tools, products and services (together, the “Services”). Our store is powered by Shopify.
These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when you use our Services wherever you are in the world. Please read them.
By visiting, browsing or purchasing from our store, you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use our Services.
These Terms are governed by the laws of New South Wales, Australia. However, if you are located outside Australia, you may also have rights under the consumer protection laws of your own country. Nothing in these Terms limits or excludes any right or protection you have under applicable local law that cannot lawfully be excluded.
2. Access and Account
- You need to have legal capacity to enter a contract in your country, and the information you give us must be accurate.
By using our Services, you confirm that you have the legal capacity to enter into a binding contract in the country where you are located. If you are a minor under the laws of your country, you confirm that you are using our Services with the knowledge, consent and supervision of a parent or legal guardian who accepts these Terms on your behalf.
To shop with us, you may need to provide personal details such as your name, email address, billing address, shipping address and payment information. You confirm that all information you provide is accurate, current and complete.
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Please do not share your account with others, and contact us immediately if you suspect unauthorised access.
3. Our Products
- We work hard to show our jewellery accurately, but colours can look slightly different on different screens.
We take care to represent our products as accurately as possible. Because screens vary in how they display colours and textures, the appearance of a piece on your device may differ slightly from the physical item.
We encourage you to reach out before purchasing if you have any questions about a specific piece. We are happy to provide more detail on materials, sizing or finish.
We reserve the right to change product descriptions, discontinue products, or limit quantities available to any person or region at any time without notice.
4. Orders
- When you place an order, you’re making an offer to us. We confirm acceptance when we process your payment and send your confirmation email.
Placing an order is an offer to purchase, not a binding contract. We reserve the right to accept or decline any order at our discretion. Your order is confirmed when we send you an order confirmation and successfully process your payment.
Please review your order carefully before submitting. For personalised or engraved pieces, which are made to order, we cannot accept cancellations, refunds or exchanges once production has commenced. We will of course endeavour to assist you in any way possible with customised pieces. For all other orders, please refer to our Refund Policy.
If we are unable to accept or fulfil your order, we will contact you using the details provided at checkout to look at alternatives for resolution.
Your statutory rights under the consumer protection laws applicable in your country are not affected by our order or refund policies.
By placing an order, you confirm your purchase is for personal or household use and not for commercial resale.
5. Prices, Currency and Billing
- Our prices are shown in local currency for each market. In some cases a currency conversion may apply. You will always see the final price before confirming your order.
Our base currency is Australian dollars (AUD). Where we have set fixed pricing for your market, prices will be displayed in your local currency at a set rate. In some cases where fixed local pricing is not available for your currency, a conversion from AUD may be applied at the time of checkout. The currency and amount shown at the time you complete your purchase is the price you will be charged.
Where a currency conversion applies, we are not responsible for any differences arising from exchange rate movements or for any currency conversion fees charged by your bank or payment provider.
If your local currency is not supported, prices will be displayed and charged in Australian dollars (AUD).
Unless otherwise stated, prices do not include applicable taxes, duties, shipping, handling, or import charges. Any additional costs will be shown before you complete checkout.
Prices may differ across different regions or sales channels. Promotional pricing and discount codes are subject to their own terms. Where there is a conflict between a promotion’s terms and these Terms, the promotion terms apply.
By completing a purchase, you confirm that: (i) your payment details are accurate; (ii) you are authorised to use the payment method provided; and (iii) all applicable charges will be honoured by your payment provider.
6. Payment Methods
- We accept all major payment methods. Your payment must be made in full at the time of purchase.
We accept the following payment methods: Visa, Mastercard, American Express, Afterpay, Google Pay, Apple Pay, Shop Pay and PayPal. Payment must be made in full at the time of submitting your order.
All transactions are processed securely through our payment providers. We do not store your credit card or financial account details. By completing a purchase, you confirm that you are an authorised user of the payment method provided and that all charges will be honoured.
We may reject or cancel your order for any reason prior to dispatch and will refund any payment made.
7. Shipping, Delivery and International Orders
- We ship globally. Delivery times are estimates. Duties and import taxes vary by region- in some markets we cover these costs, in others they are the responsibility of the customer.
We aim to dispatch all orders promptly. All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier capacity, public holidays, weather events, customs processing, or other circumstances outside our control.
We will provide tracking information once your order has been dispatched. If your order is lost or significantly delayed in transit, please contact us at hello@saintvalentinejewellery.com and we will work with you to resolve the issue.
7.1 International Orders
Shipping terms vary by region. In some markets we offer Delivered Duty Paid (DDP) shipping as one of the available options, meaning all applicable customs duties and import taxes are included in your order total with nothing further to pay on arrival. In other regions, or where a non-DDP shipping option is selected, your parcel may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the recipient. The shipping options and terms available to your region will be shown at checkout.
Where duties and taxes are not covered by us, by placing an international order you accept responsibility for any customs duties, import taxes, or brokerage fees that may apply. We are not responsible for delays caused by customs processing, regardless of the shipping terms that apply to your order.
If a parcel is refused at customs or returned to us due to unpaid duties or incorrect address information, any costs incurred (including return shipping) may be deducted from any applicable refund.
Nothing in this section limits your rights under the consumer protection laws of your country, including in relation to goods not delivered within a reasonable time or lost in transit.
8. Pre-Orders
- Pre-ordered items have estimated delivery timeframes. We’ll keep you updated if anything changes.
Some items on our website may be available for pre-order, including bespoke products such as engraved pieces. Pre-ordered items will display an estimated delivery timeframe on the product page.
We will make every effort to deliver within the estimated timeframe, but this is not guaranteed. Delivery times are estimates only and are subject to change without notice. We will notify you by email if there are any significant delays to your pre-order.
If your order contains both in-stock and pre-order items, we will hold the entire order until all items are ready for dispatch. If you would like your available items dispatched sooner, please contact us at hello@saintvalentinejewellery.com- this may incur additional shipping costs.
9. Faulty Items
- If your item arrives with a fault, please contact us within 2 days with your order number and photos.
In the unlikely event that you receive a faulty item, please contact us at hello@saintvalentinejewellery.com within 2 days of receiving your order. Please include your order number, a clear image and a description of the fault. The item must be returned in its original condition, unworn, with all original packaging.
If we do not receive notification within 2 days of delivery, we reserve the right to decline a replacement or exchange.
If your item is assessed and confirmed as faulty by our studio team, it will be repaired or replaced. Where repair or replacement is not possible, a refund will be issued. Please note that Saint Valentine Jewellery is not responsible for differences in colour or appearance due to your screen’s display settings, resolution or scale.
Our obligations in relation to faulty items are in addition to any statutory rights you may have under the Australian Consumer Law or the consumer protection laws applicable in your country.
10. Store Credit
- Store credits are valid for 3 years and can only be used on your registered account.
Store credits are issued to the account or email address used to place your original order and cannot be transferred to another account. Store credits are valid for 3 years from the date of issue. Any unused balance after 3 years will expire and will not be available for use.
Store credits cannot be redeemed or exchanged for cash and do not accrue interest. If an order paid using store credit is subsequently cancelled or returned, the balance will be restored as store credit.
11. Promotional Codes and Promotions
- Promotional codes must be applied at checkout and are limited to one per order.
From time to time, we may offer promotions and special discount codes. Where a promotional code is required, it must be entered in the discount code field at checkout and applied before completing your order. We are unable to apply promotional codes to orders already placed. If you experience any issues, please contact us at hello@saintvalentinejewellery.com immediately after placing your order.
Only one promotional code may be used per transaction, and each code is valid for one use per customer unless otherwise specified. This includes Gift With Purchase promotions.
Promotions cannot be used in conjunction with any other offer, including loyalty discounts. Certain products are excluded from promotions, including charms, accessories, specialty items and selected styles such as the MUM Bracelet and Heart Connection Signet Ring. Specific exclusions will be stated in the promotion’s terms.
Items purchased during a promotional period are eligible for an exchange (where possible) or store credit only- they cannot be returned for a refund.
If an order that included a Gift With Purchase is returned for a refund, the Gift With Purchase must also be returned unworn and unused, or its retail value will be deducted from the refund amount.
12. Competitions
- Competition terms will be listed when active. Only engage with our verified official accounts.
From time to time, we may run competitions or giveaways. Specific terms and conditions for any active competition will be published on the relevant competition page or post at the time.
Please be aware of accounts impersonating Saint Valentine Jewellery on social media. We will only post and make contact from our verified official accounts, including our main Instagram account @saint_valentine_jewellery.
13. Click & Collect
- Click & Collect is available from our Manly boutique, free of charge. Wait for your Ready for Collection notification before visiting.
Click & Collect is available from our Manly boutique at no charge, with no minimum order value. You can select this option at checkout. The collection location cannot be changed once your order has been placed.
Most products available online can be collected in-store. Orders are typically ready for collection within 4 hours to 2 business days, depending on stock availability. Please wait for a separate “Ready for Collection” notification before visiting the boutique- this is not the same as your order confirmation email. Please present this notification to store staff upon collection.
Click & Collect orders will be held at the boutique for 30 days. If your order is not collected within this time, we will be in touch to arrange delivery (which may incur a cost to you) or to apply a $10 cancellation fee for any refunded order.
If you wish someone else to collect your order on your behalf, please provide them with a copy of your Ready for Collection notification. Saint Valentine Jewellery accepts no responsibility for orders collected by a third party who presents this notification.
If any item in your Click & Collect order is out of stock at your selected location, our customer care team will contact you promptly to arrange an alternative - including shipping the missing item to you at no additional cost, notifying you when it is available to collect, or refunding the item.
14. Marketing and Communications
- By opting in to marketing, you agree to receive emails and SMS from us. You can unsubscribe at any time.
By subscribing to our newsletter, consenting to marketing communications at checkout, or initiating a purchase, you agree to receive recurring email and SMS communications from us. These may include promotional offers, new arrivals, event updates, transactional messages, review requests, and abandoned cart reminders. Message frequency varies during promotional periods. Consent to marketing communications is not a condition of purchase.
Saint Valentine Jewellery uses cookies to track items in your shopping cart, including abandoned carts, to determine when to send cart reminder messages via SMS where you have opted in. We do not charge for the SMS service itself, but standard message and data rates from your wireless provider may apply.
To unsubscribe from email marketing, click the unsubscribe link in any marketing email. To stop receiving SMS messages, follow the opt-out instructions included in the message. Please note that alternative opt-out methods may not be accepted in all circumstances.
If you have any questions about our marketing practices, please contact us at hello@saintvalentinejewellery.com.
15. SV VIP Loyalty Program
- Earn points on every purchase when logged in. Points can be redeemed for reward vouchers online or in our Manly boutique.
15.1 Earning Points
To earn points, you must be registered and logged in to your Saint Valentine SV VIP account at the time of purchase. Purchases made via guest checkout will not earn points and cannot be added to your account retrospectively.
Points are pending for 30 days after purchase. Points earned on purchases that are subsequently returned will be automatically removed from your account. Gift card purchases do not qualify for points, and purchases made using gift cards do not earn points. Delivery charges are not included in the points calculation. You cannot earn multiple points for performing the same action (for example, following us on Instagram).
15.2 Redeeming Points
Points are redeemable online at saintvalentinejewellery.com or at our Manly boutique. When redeeming in-store, please provide your email address to the sales representative at point of purchase. Each point equals AUD $1 in redemption value and cannot be exchanged for cash.
Once you reach a minimum of 500 points, a voucher code will be available on your loyalty page when logged in. Minimum spend requirements apply: $50 minimum spend for $5 and $10 vouchers; $75 minimum spend for a $15 voucher. Only one loyalty voucher may be used per order and cannot be combined with any other offer. Delivery charges are not included in any discount applied.
15.3 Points Expiry
Points are valid for 12 months from date of accrual. If points are not redeemed within 12 months, your balance will reset to zero.
15.4 General Terms
Saint Valentine Jewellery may transfer, cancel, withdraw or amend points and these program terms at any time without notice. By joining the SV VIP Loyalty Program, you agree to receive program-related emails including points balance updates and rewards news. You may update your preferences at any time via the Account section of our website. Please refer to our Privacy Policy for details on how we handle your personal information in connection with the program.
16. Intellectual Property
- Everything on our website belongs to us. You’re welcome to browse, but please don’t copy or use it commercially without permission.
All content on our Services, including trademarks, brand names, photography, product designs, text, graphics, video, audio, and the overall look and feel of our website, is owned by Saint Valentine Jewellery or its licensors, and is protected by Australian and international copyright, trademark, and other intellectual property laws.
You may use our Services for personal, non-commercial purposes only. Without our prior written consent, you must not reproduce, distribute, modify, download, or publicly display any material from our Services.
Saint Valentine Jewellery’s name, logos, product names, designs and slogans are registered trademarks of Saint Valentine Jewellery Pty Ltd. Our SAINT VALENTINE trade mark is registered in Australia (Trade Mark No. 2384308, Classes 14 and 35, registered 9 April 2024) and in the United States of America (Reg. No. 8,035,543, Classes 14 and 35, registered 25 November 2025). Unauthorised use of our trade marks is prohibited and may constitute trade mark infringement under applicable law. Shopify’s name and related marks are the property of Shopify Inc. All other trademarks belong to their respective owners.
17. Optional Third-Party Tools
- We sometimes give you access to third-party tools. We don’t control these, so use them at your own discretion.
We may provide access to optional tools from third-party providers. We have no control over these tools, and they are provided “as is” without any warranties. Your use of any optional third-party tools is at your own risk.
Please review the terms and privacy policies of any third-party tools before using them.
18. Third-Party Links
- Our website may link to other sites we don’t control.
Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. If you follow a link to a third-party site, you do so at your own risk.
19. Relationship with Shopify
- Our store is powered by Shopify.
Saint Valentine Jewellery uses Shopify to power our online store. All sales are made directly with Saint Valentine Jewellery. By using our Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Saint Valentine Jewellery. You release Shopify and its affiliates from all claims arising from your purchases with us.
20. Privacy
- We take your privacy seriously. Your data may be processed in Australia and other countries.
All personal information we collect is handled in accordance with our Privacy Policy. For customers in Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For customers in other countries, we take reasonable steps to handle your personal information in accordance with applicable local privacy laws.
Because our Services are hosted by Shopify, some information is also processed by Shopify in accordance with their Privacy Policy (shopify.com/legal/privacy). Your information may be stored and processed in Australia, the United States, or other countries where Shopify and its partners operate.
By using our Services, you acknowledge that you have read and understood our Privacy Policy and Shopify’s Privacy Policy, and you consent to the international transfer of your personal information as described.
21. Reviews and Feedback
- We love hearing from you. Any feedback you share may be used to improve our products and promote our brand.
If you submit reviews, comments, suggestions or other feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute that Feedback for any purpose, including to improve and promote our Services.
By submitting Feedback, you confirm that: (i) you have the right to share it; (ii) you have disclosed any incentives or compensation received in connection with your submission; and (iii) it is honest, accurate and does not violate the rights of any third party.
We reserve the right to remove any Feedback that is unlawful, offensive, defamatory, or in violation of these Terms.
22. Errors, Inaccuracies and Omissions
- If we’ve made a mistake, we reserve the right to fix it and will let you know if it affects your order.
Our website may occasionally contain errors relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors at any time. If an error affects your order, we will contact you before taking any action.
23. Prohibited Uses
- Please use our website honestly and lawfully. Misuse may result in suspension of your account.
You may only use our Services for lawful purposes. You must not use our Services:
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for any unlawful or malicious purpose, or in breach of any applicable law or regulation;
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to infringe any intellectual property rights belonging to us or any third party;
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to harass, abuse, harm, defame or intimidate any person;
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to submit false or misleading information;
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to send unsolicited commercial messages (spam);
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to impersonate any person or entity; or
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to use any automated tools to access or scrape our Services, including robots, spiders, data extraction software, or autonomous AI agents, except as expressly permitted under Section 24.
You also agree not to upload viruses or malicious code, collect other users’ personal information without consent, or interfere with the security or operation of our Services. We may suspend or terminate your access if we determine you have violated these Terms.
24. AI Agents
- We welcome responsible AI agent access to our store, provided agents identify themselves and follow these rules.
24.1 Definition
“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the direction of, a person or entity, without continuous direct human supervision of each individual interaction. This definition does not include standard assistive technologies, such as screen readers, browser autofill, or accessibility tools, used to assist individuals with disabilities.
24.2 Permitted Access
Agents may access our Services provided they comply with the requirements in clause 24.4 at all times, and we have not requested that they cease access.
24.3 Our Rights
We may, at our discretion and through technical or other means, restrict or limit whether and how any Agent accesses our Services.
24.4 Agent Requirements
Agents accessing our Services must:
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identify themselves in all HTTP/HTTPS requests by including “Agent/[agent name]” in the user agent string;
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not conceal or misrepresent that interactions are automated, including by mimicking human behaviour or bypassing CAPTCHAs or other human-verification measures;
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respond truthfully to any prompt designed to determine whether interactions are from a human or a computer; and
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not circumvent any measure intended to block, limit, or control Agent access to our Services.
24.5 Responsibility for Agent Actions
The person or entity who deploys or authorises an Agent is responsible for ensuring that Agent complies with these Terms. Any breach of these Terms by an Agent is treated as a breach by the person or entity who authorised it.
25. Termination
- We can end your access at any time. Certain sections of these Terms will continue to apply after termination.
We may terminate or suspend your access to our Services at any time, without notice, at our sole discretion. You remain responsible for any amounts owing up to the date of termination.
The following sections survive termination: Intellectual Property, Reviews and Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Governing Law, and Privacy.
26. Disclaimer of Warranties
- We do our best, but we can’t guarantee everything will be perfect. Your local consumer rights are always protected.
Our Services and the information they contain are provided in good faith. We do not warrant that all content is complete, accurate or error-free.
TO THE EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Important: Nothing in this Section excludes, restricts or modifies any right, remedy or consumer guarantee you have under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2) or under the mandatory consumer protection laws of your country, to the extent such laws cannot lawfully be excluded. If you are a consumer, you may have statutory guarantees or rights in relation to goods and services that we cannot exclude or limit.
27. Limitation of Liability
- Our liability is limited to the extent the law allows. Your local consumer rights are always protected.
TO THE FULLEST EXTENT PERMITTED BY LAW, SAINT VALENTINE JEWELLERY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL.
Despite the above, nothing in these Terms limits our liability for:
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death or personal injury caused by our negligence;
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fraud or fraudulent misrepresentation; or
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any liability that cannot lawfully be excluded or limited under the Australian Consumer Law, or under the mandatory consumer protection laws of the country in which you are located.
Where our liability cannot be excluded but can be limited, our total liability to you will not exceed the amount you paid for the product or service giving rise to the claim.
28. Indemnification
- If your misuse of our Services causes us legal issues, you agree to cover our reasonable costs.
You agree to indemnify and hold harmless Saint Valentine Jewellery, Shopify, and our respective officers, directors, employees, agents and service providers from any claims, damages, losses and costs (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your use of our Services.
We will notify you of any such claim promptly. We may take control of the defence at your reasonable expense, but will not settle any claim imposing non-monetary obligations on you without your consent.
29. Severability
If any provision of these Terms is found to be unlawful or unenforceable in any jurisdiction, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.
30. Waiver and Entire Agreement
Our failure to enforce any provision of these Terms at any time does not waive our right to do so in the future.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of our Services.
31. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. Any attempt to do so is void. We may transfer or assign our rights and obligations at any time.
32. Governing Law and Jurisdiction
- These Terms are governed by NSW law. Customers outside Australia may also have rights under their local laws.
These Terms are governed by the laws of New South Wales, Australia, and you and Saint Valentine Jewellery submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for any disputes arising under these Terms.
Nothing in this section prevents you from bringing a claim in the courts of the country in which you are located, and you may also have rights to resolve disputes through local consumer protection bodies or alternative dispute resolution mechanisms available in your country.
For customers in the United Kingdom, Canada, and other countries, mandatory consumer protection laws in your jurisdiction may apply to your purchase in addition to, or instead of, certain provisions of these Terms, to the extent required by applicable law.
33. Headings
Section headings are included for convenience only and do not affect the interpretation of these Terms.
34. Changes to These Terms
- We may update these Terms from time to time and will let you know about significant changes.
We may update these Terms at any time. The current version will always be available on this page. We will notify you of any material changes in accordance with applicable law. Your continued use of our Services after any update constitutes acceptance of the revised Terms.
35. Contact Us
- We’re always happy to help. If you have any questions, please reach out.
If you have any questions about these Terms or our Services, please contact us via our contact page
© 2026 Saint Valentine Jewellery. All rights reserved. ABN 86 645 025 832.
