Shipping and returns
Eligibility
Items must be unworn, in original condition and returned in their original packaging. Return requests must be initiated within 30 days of receiving your order.
The following items cannot be returned under any circumstances:
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Earrings (for health and safety reasons)
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Personalised or engraved pieces, once production has commenced
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Perfume and hair accessories
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Items listed as 'final sale' in the product description
Items purchased during a sale or promotional period are eligible for an exchange (where possible) or store credit only - refunds are not available on these purchases.
Returns
Domestic Returns - Australia & New Zealand
We offer free returns on full-priced items within Australia and New Zealand. Returned items must be unworn and in their original packaging. Please email hello@saintvalentinejewellery.com to initiate your return, and we will provide a prepaid return label.
International Returns
All international return shipping costs and responsibilities fall to the customer. We recommend using a tracked service with transit cover. We do not take responsibility for parcels lost or damaged in transit on return to us, and we are unable to refund international duties and taxes incurred on returned orders.
How to Start a Return
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Contact us - Email hello@saintvalentinejewellery.com with your order number, photos (if the item is damaged) and details of the item(s) you wish to return.
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Receive your return label - For returns within Australia & New Zealand, we will email you a free prepaid return label. For international returns, please arrange and pay for your own return shipping.
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Package your return - Ensure items are unworn and in their original packaging, and include the return form provided.
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Ship your return - Attach the return label (domestic) or your chosen courier’s label (international) to the package.
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Processing - Once we receive and assess your return, we will process your refund, exchange or store credit as applicable, provided all return conditions are met.
Refunds
Refunds are processed to the original payment method only. If the original payment method is no longer available, store credit will be issued in its place.
Faulty Items
Please see our Warranty section below. Faults must be reported within 2 days of receipt, with your order number and a clear image of the fault.
Warranty
All purchases of Saint Valentine Jewellery items through our online store and retail boutiques come with a 6-month warranty.
The warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. Please note that wear and tear during the course of normal use is not considered a fault or defect. Saint Valentine Jewellery pieces are delicate and should be handled with care as detailed on each product page and on the care card enclosed with your purchase.
Our warranty does not cover:
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Loss of jewellery
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Chain breakages or kinked/stretched chains
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Dents, scratches, marked or misshapen pieces (unless noted at the time of receipt)
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Discolouration, tarnishing or fading of plating
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Improper storage
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Misuse or accidental damage
Any resizing, repairs or alterations performed by an external jeweller will void the warranty.
Our warranty covers the replacement of a product where stones embedded in the piece become dislodged, for the life of the piece. If the piece has been discontinued and cannot be replaced, store credit will be issued. Please note, this excludes the loss of whole charms.
Proof of purchase is required for all warranty claims.
How to Make a Warranty Claim
Please contact our Customer Care team at hello@saintvalentinejewellery.com with your order number and details of the issue. Our team will be in touch with next steps, which may include returning your piece to us for assessment. Return postage for warranty assessments is at the customer’s expense.
If the item is assessed and deemed faulty by our studio team:
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Where repairable, it will be expertly restored and returned to you.
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Where repair is not possible, the piece will be replaced.
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Where a replacement is unavailable, store credit will be issued.
If the item is not deemed faulty, it will be returned to you with postage costs at the customer’s expense.
Any repairs requested outside the 6-month warranty period may incur a repair fee, with return postage at the customer’s expense
