For all orders under $75, a $5 Standard Shipping fee will apply, or upgrade to Express Shipping for $8.
Orders over $75 will receive free Standard Shipping or upgrade to Express Shipping for $8.
Free Express Shipping is offered on all orders over $150.
Expect to receive your item once posted in:
Australia standard - 1-5 business days
Australia express - 1-3 business days
New Zealand standard - 8-12
New Zealand express - 4-8 business days
This is a guideline & we cannot be held accountable for delays due to the delivery service.
INTERNATIONAL
We offer free Standard Registered Shipping via Australia Post International for orders over $120.
For all orders under $120 a $15 Standard International Shipping fee will apply.
Upgrade to Express International Shipping for $30.
Expect to receive your item once posted in:
International standard - 10-25 business days
International express - 5-10 business days
Once your items have been sent, you will be emailed your tracking number.
When your order reaches the destination country & clears customs, it will be passed on to your local postage provider. You may be able to track your order using the tracking number supplied on the website of your local postal service, approximately 3-5 days after your tracking number is supplied as well as via
Australia Post Tracking.
SAINT VALENTINE is not responsible for any additional charges associated with international customs & taxes.
30 DAY FREE RETURNS - AUSTRALIA
Exchanges or refunds are offered for unworn items in original packaging within 30 days of receipt of your package.
Earrings cannot be returned due to health & safety regulations.
We do not accept returns for perfume.
Refunds or exchanges are not offered on sale items.
Items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items or items purchased through a promotional period cannot be returned for a refund.
INTERNATIONAL RETURNS
All international return shipping costs and responsibilities (excluding New Zealand) fall to the customer. We recommend returning your order with a tracking number so that you are able to monitor your parcel.
SAINT VALENTINE does not take responsibility for any parcels that are lost in transit or damaged on return to us.
SAINT VALENTINE does not refund international taxes and duties paid in the event you wish to make a return.
ADDITIONAL SHIPPING INFO
Perfume is not able to be sent outside of Australia.
Due to the precious nature of items, packages can sometimes require signature on delivery, so when possible list an address where someone accountable will be present to sign.
Should you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox & arrange with your local postal service for redelivery or collection.
If you do not arrange for redelivery or collection promptly, the parcel may be returned & you will be required to pay for the re-shipment of your item/s.
Any parcels that are returned to sender, will encounter a $10 fee on the original order to cover the reshipping cost. All return to sender parcels are contacted via the email address provided and refunded less the return to sender $10 fee after 7 days if there has been no communication.
Once your tracking number has been supplied, your item has been dispatched & the shipping address cannot be changed.
SAINT VALENTINE obtains the right to deny returns in the following cases:
Return is requested outside of a 30 day period of item's receipt, item is returned without authorisation, item is not received at the nominated address, item is received without all original packaging, item has been worn, item is damaged or unsellable in any way upon receipt, item is earrings, item is perfume.
Should a returned item be rejected for above reasons, you will be contacted via email detailing the reason/s for denial. The original item will be returned with reshipment costs at the expense of the customer.
