Hi Sophie,
Thank you for leaving a review on our website.
I am so sorry you have had a negative experience with our product.
If you could please provide us with some further feedback, that would be greatly appreciated. From here, I will be more than happy to help finding a solution to hopefully resolve this for you.
Please email us at hello@saintvalentinejewellery.com with your order number, item name and an image/ and or video of the fault.
I look forward to hearing from you.
Kindest,
Saint Valentine Jewellery